Ricky helped us get our network upgraded with CAT6 in only a few days. Going the extra mile to make things look clean and future proofed for years to come. He came in, looked around, drew up a very very indepth plan and pricing for the materials and a general estimate of the completion date. Worked around myself and my staff without getting in the way. He is now our on-call IT support guy!
My experience with Ricky was way better than that of -redacted name-. He was clear about what he was doing and even wrote down the steps if something were to happen in such a situation again. He really took the time to teach me how to fix things myself to save money.
The follow up was amazing, I honestly expected it to be a one time deal, something broke. Everyone wanted hundreds of dollars just to LOOK. Ricky shows up figures out the problem in minutes and only accepted payment when I forced it on him, then I get a call a week later making sure everything was running smoothly... I won't even bother with other so called Techs anymore.